Privacy Policy
Last updated February 18, 2026
At FikaTrade, we take your privacy seriously. Please read this Privacy Policy to learn how we treat your personal data. By using or accessing our services in any manner, you acknowledge that you accept the practices described below and consent to our collection, use, and sharing of your information as set out in this Privacy Policy.
Your use of FikaTrade is also subject to our Terms of Service. Any terms we use in this policy without defining them have the meanings given in the Terms of Service.
- Introduction
- Personal Data
- Use of Personal Data
- Sharing Personal Data
- Cookies & Retention
- Security
- Your Rights
- International Transfers
- Policy Updates
- Contact
Introduction
FikaTrade takes a privacy-first approach to operating our payment platform for businesses. This policy explains the types of data we collect, the purposes for which we use that data, and the controls you have over it. By using our services and visiting fikatrade.com, you consent to the practices described below.
Personal Data
We collect the information necessary to deliver, improve, and secure your experience across the platform. The categories below describe what we collect and the types of third parties with whom we may share it.
Profile or Contact Data
Examples of Personal Data We Collect
- Name
- Phone number
- Business details you provide when registering or corresponding with us
Categories of Third Parties With Whom We Share this Personal Data
- Service providers
- Parties you authorize, access, or authenticate
Payment Data
Examples of Personal Data We Collect
- Transaction records
- Billing information
- Details required by our banking partners to process settlements
Categories of Third Parties With Whom We Share this Personal Data
- Service providers, including our payment processing and banking partners
Usage & Device Data
Examples of Personal Data We Collect
- Device identifiers
- Browser metadata
- Log files
- Feature usage that helps us maintain, troubleshoot, and improve the service
Categories of Third Parties With Whom We Share this Personal Data
- Service providers (for example infrastructure, analytics, and security vendors)
- Parties you authorize, access, or authenticate
Use of Personal Data
We process personal data to operate the platform, improve our services, and meet legal and regulatory obligations.
- To authenticate users and manage accounts.
- To respond to enquiries, provide support, and communicate important service updates.
- To analyse usage patterns and improve platform performance, security, and reliability.
- When customers and suppliers use the platform, to transmit necessary instructions to our payment service provider to facilitate payment processing.
Sharing Personal Data
We share data only when necessary to support the service, enforce the law, or protect our rights. This includes sharing with payment processors, financial institutions, and legal authorities as governed by local regulations.
We never sell your personal data. Third-party vendors processing data on our behalf are bound by confidentiality provisions and are limited to only what is needed to deliver the requested service.
Cookies & Retention
We use cookies and similar technologies to remember preferences, monitor security, and measure performance. You can control these settings through your browser, though disabling them may impact core functionality.
We do not use cookies for targeted advertising or sell cookie data.
Security
Data is stored within Australia and protected with industry-standard safeguards. We regularly review technical and organizational controls to limit access and prevent unauthorized disclosure.
When you transmit sensitive data, we rely on encrypted communication channels and strict access controls across employee and contractor roles.
Your Rights
You may request access to the personal information we hold, ask for corrections, or request deletion by contacting [email protected].
- We respond to requests according to applicable laws, typically within a reasonable timeframe.
- Deleting your account removes associated personal and transactional data, though we may retain aggregated or anonymized data for legitimate business purposes.
International Transfers
If data is transferred outside Australia, we ensure that the recipient provides appropriate safeguards such as contractual clauses or local licenses.
This includes data shared with global cloud providers and payment partners whose infrastructure sits in other jurisdictions.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact
Questions about this policy or concerns about privacy can be directed to [email protected].
If you believe we haven't addressed your request, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.