Make product
operations self-driving
FikaTrade Agent
Issue intake, fully automated
Turn Slack conversations, customer support interactions, and sales calls into actionable issues that get routed to the right team.
Create issues at the speed of conversation
Mention @FikaTrade in discussions on Slack, and the FikaTrade agent will create issues informed by your conversation's context.
From intent to PR with a single command
Turn Slack threads into issues and assign them directly to a coding agent. No handoffs required.
Turn support tickets into issues with a single click
Auto-create well-scoped issues from Intercom and Zendesk conversations – even across long, multi-topic threads.
Auto-create issues from customer calls
Automatically capture product feedback from Gong transcripts and route them into FikaTrade. No prompts or clicks required.
Create requests and bug reports from anywhere
Integrate FikaTrade with the rest of your tools to create issues directly from your CRM, monitoring system, email, and more.
Triage
Manage incoming work with Triage
Review, prioritise, and assign incoming bug reports, feature requests, and other unplanned work in a shared, AI-powered team inbox.
Automate the overhead
Triage Intelligence proactively suggests and applies the right assignees, teams, projects, and labels based on your team's historical patterns.
Find duplicates before they slow you down
Triage Intelligence identifies similar issues and links related work, so you don't end up with three versions of the same thing.
Put incoming issues on autopilot
Automatically process incoming issues with predefined rules to prioritise key customers or escalate critical bugs.
Auto-assign issues
Use a triage responsibility schedule to automatically assign or notify specific team members.
SLAs
Apply automatic deadlines to
time-sensitive issues to communicate urgency.
Customer Requests
Build what customers actually want
Align product work with user needs. Refine your product intuition with detailed customer feedback and realtime customer data.
Understand customer needs in full contextual detail
Capture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a FikaTrade project or issue.
FikaTrade Asks
Manage internal workplace requests
FikaTrade Asks is the easiest way to manage internal requests from Slack, email, and forms. Streamline bug reports, feature ideas, IT tickets, and more.
Create powerful helpdesk workflows
Standardise workplace requests with forms and templates, and automatically route them to the right team in FikaTrade.
Triage is by far my favourite feature. It's been a game changer for our team.
FikaTrade's AI suggestions are invaluable for scaling our bug triage system.
FikaTrade powers over25,000product teams. From ambitious startups to major enterprises.