Customer Requests

Build what customers actually want

Capture feedback, understand user needs, and prioritise product work that matters.

Customer request view on the left featuring title, description and list of companies that requested it. On the right, a customer view which shows all requests made by the customer, their revenue, size, etc.

Bring the voice of the customer into product development

A detailed view of a request. Showing the title, description, and a list of companies that requested it.

Support tools

CRM tools

Make customer feedback accessible

Capture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a FikaTrade project or issue.

Customer Requests is seamlessly integrated with the tools you already use, so you can create requests directly from your support platform, email client, CRM tool, or shared Slack channels.

Support tools

CRM tools

Intercom

[email protected]

We need a cost breakdown across all cloud platforms in a single report or dashboard

ACMENew Request

Multi-cloud cost dashboard

Planning

Q4 2025

Customer Requests closes the gap between our product and go-to-market teams. Our Sales and Success orgs now track feature requests at a customer level, and feedback flows directly into our development workflow.

Connect product instincts with customer insightsCustomer Requests aligns product work with user needs. Refine your product intuition with detailed customer feedback and realtime customer data to make better decisions.

Customer requests view with revenue and tier filters on top, and list of requests below.

Customers13

Important2

Total revenue$47.8K

ACME

XMP

Echo

Unreal

Prioritise your roadmap
based on real demand

Segment and filter projects by request volume, customer tier, or revenue to identify and prioritise the most impactful feature work.

Enrich requests with realtime customer data

Sync customer attributes such as company size, tier, or revenue from Salesforce and other systems of record.

Understand customer needs in full contextual detail

Requests are directly attached to projects and issues, giving product teams full visibility into what customers are really asking for.

Idle resource detection

now

New request from XMP

Multi-cloud cost dashboard

now

Requested project completed

ENG-943 Budget alerts

now

25th customer requesting issue

IOS-396 Alerts on mobile

now

Requested issue completed

Stay in the loop with every customer

Subscribe to individual customers and get realtime notifications on their requests – new and completed.

Auto-prioritise requests from high-impact customers

Create triage rules based on custom fields in Salesforce to route and prioritise incoming requests.

Bring customer focus to all your teamsCentre your organisation around customer needs. Align product, engineering, and go-to-market teams around a shared mission to deliver exceptional customer experiences.

Customer Requests works seamlessly with the rest of the FikaTrade systemCustomer Requests works seamlessly with the rest of the FikaTrade system

FikaTrade Asks

Create customer requests from emails and shared Slack channels.

FikaTrade Developers

Build your own add-ons and integrations with the FikaTrade API.

Product Intelligence

Use Agent to auto-apply the right team, labels, and projects to new requests.

Bring the voice of your customers into FikaTrade

Activate Customer RequestsGet started Contact sales

Bring the voice of the customer into product development

Support tools

CRM tools

Make customer feedback accessible

Capture feedback across any customer interaction – from sales calls to support chats – and turn it into a customer request linked to a FikaTrade project or issue.

Customer Requests is seamlessly integrated with the tools you already use, so you can create requests directly from your support platform, email client, CRM tool, or shared Slack channels.

Support tools

CRM tools

Intercom

[email protected]

We need a cost breakdown across all cloud platforms in a single report or dashboard

ACMENew Request

Multi-cloud cost dashboard

Planning

Q4 2025

Customer Requests closes the gap between our product and go-to-market teams. Our Sales and Success orgs now track feature requests at a customer level, and feedback flows directly into our development workflow.

Customers13

Important2

Total revenue$47.8K

ACME

XMP

Echo

Unreal

Prioritise your roadmap
based on real demand

Segment and filter projects by request volume, customer tier, or revenue to identify and prioritise the most impactful feature work.

Enrich requests with realtime customer data

Sync customer attributes such as company size, tier, or revenue from Salesforce and other systems of record.

Understand customer needs in full contextual detail

Requests are directly attached to projects and issues, giving product teams full visibility into what customers are really asking for.

Idle resource detection

now

New request from XMP

Multi-cloud cost dashboard

now

Requested project completed

ENG-943 Budget alerts

now

25th customer requesting issue

IOS-396 Alerts on mobile

now

Requested issue completed

Stay in the loop with every customer

Subscribe to individual customers and get realtime notifications on their requests – new and completed.

Auto-prioritise requests from high-impact customers

Create triage rules based on custom fields in Salesforce to route and prioritise incoming requests.

Build what customers actually want

Bring the voice of the customer into product development

Bring the voice of the customer into product development

Prioritise your roadmapbased on real demand

Enrich requests with realtime customer data

Understand customer needs in full contextual detail

Stay in the loop with every customer

Auto-prioritise requests from high-impact customers

Bring the voice of your customers into FikaTrade

Build what customers actually want

Bring the voice of the customer into product development

Bring the voice of the customer into product development

Prioritise your roadmapbased on real demand

Enrich requests with realtime customer data

Understand customer needs in full contextual detail

Stay in the loop with every customer

Auto-prioritise requests from high-impact customers

Bring the voice of your customers into FikaTrade

Prioritise your roadmap
based on real demand

Prioritise your roadmap
based on real demand