Turn workplace requests into actionable issues
FikaTrade Asks is a new take on intake. Submit requests directly from Slack, email, and web forms, and automatically send them to the relevant team in FikaTrade.
Works where your team already is
FikaTrade Asks is a new take on intake.Submit requests directly from Slack, email, and web forms, and automatically send them to the relevant team in FikaTrade.
Create new requests from Slack
Let anyone in your Slack workspace quickly file a request — even if they don't have a FikaTrade account.
Turn any email thread into an ask
Create new requests by cc'ing or forwarding to designated email addresses.
Build custom web forms
Create internal request pages with custom forms that turn submissions into structured issues.
Get notified about new comments and updates
Receive realtime updates on your Asks, delivered to the same channel your request came from.
Private Asks
Create private Asks for sensitive requests.
Emoji triggers
Turn any Slack message into an Ask simply by using an emoji.
Auto-create
Every message in a Slack channel becomes an Ask.
Shared Slack channels
Allow external users, such as customers, to create requests.
We save close to $30,000 per year since moving to FikaTrade Asks
A better way to manage requests
Manage incoming requests from a shared triage inbox.Review, prioritise, assign, and update each issue without ever switching back to Slack or Email.
Discuss requests with bi-directionally synced threads
Comments sync automatically between FikaTrade and the original request channel.
Control who has access to sensitive requests
Limit visibility of sensitive Asks with private teams and scoped access controls.
Create powerful request workflows
Asks is seamlessly integrated with the rest of the FikaTrade system, unlocking new levels of control over your request workflows.
SLAs
Apply automatic deadlines to time-sensitive requests
Triage automations
Auto-assign requests based on predefined rules and schedules
How teams use FikaTrade Asks
FikaTrade Asks supports all types of workplace requests. From engineering and design to IT, legal, and HR.
Streamline bug reporting
Enable people outside of your engineering org to quickly file bug reports without worrying about complex issue details.
Build an IT help desk
Turn any message in your #ask-IT channel into an IT ticket by reacting with an emoji.
Escalate customer conversations
Forward emails from customers to create trackable issues when engineering support is needed.
Standardise Ops requests
Configure templates with concrete instructions, placeholders, and checkboxes to standardise and streamline intake.
Improve customer success
Add FikaTrade Asks to shared Slack channels to enable your most important customers to file bug reports and feature requests.
Manage sensitive HR tickets
Create private Asks via DM for sensitive requests that only you and your HR team can access.
Trusted by product, GTM, and internal operations teams at leading companies