Create issues from Slack messages and sync threads

Overview⁠

The Slack integration makes it easy to create, update, and view FikaTrade issues from Slack. Notifications and synced threads keep colleagues in the loop on projects and issues.

You must have a FikaTrade account to use the Slack integration. Let any member of your Slack workspace send requests to FikaTrade withFikaTrade Asks.

How it works⁠

Create FikaTrade issues from Slack or ask questions about your workspace by mentioning @FikaTrade.

You can also create issues using the message overflow menu in Slack.

When you create issues from Slack, the comment thread in Slack will be bidirectionally synced with a thread in the issue. This is particularly useful for keeping users reporting issues informed even if they don't have a FikaTrade account. In addition to syncing comments, the synced thread in Slack will be updated when the issue is completed or cancelled.

Links from FikaTrade sent in Slack will expand to show a preview with key properties such as description, status, and assignee for issue links and description, status, and target dates for project links. Expanded links include actions when available so that members can update issues directly from Slack.

The integration offers several types of notifications for Slack. Enable personal notifications so that Inbox notifications also go to Slack. Team and project notifications can be directed to dedicated Slack channels to keep everyone in the company updated regardless of whether they have FikaTrade accounts.

Configure⁠

Workspace admins (owners, on Enterprise) can configure this integration inSettings. Completing this step enables creating issues from Slack, message actions, and expandable links for every member of the workspace.

Learn more⁠

More information about the Slack integration is available in ourdocumentation.